Knowledge Base
Everything you need to know about Pharmacy360 — whether you are a patient, a healthcare provider, or just curious.
For Patients
How does the free symptom checker work?
Pick a symptom category, answer a few quick questions, and get evidence-based OTC recommendations in under 2 minutes. No account or payment required.
What does a pharmacist consultation include?
A licensed PharmD reviews your question and responds with a personalized, evidence-cited written answer. One free follow-up is included for 7 days. Choose Routine (24 hr), Priority (4 hr), or Stat (30 min).
How much does a consultation cost?
OTC consultations: Routine $29, Priority $59, Stat $99. Prescription consultations: Routine $99, Priority $149, Stat $299. The free symptom checker is always free.
Is my information private?
Yes. Pharmacy360 is HIPAA-compliant. Your data is encrypted at rest (AES-256) and in transit (TLS). We never sell your data or share it with advertisers.
Can I get a prescription?
No. Pharmacy360 pharmacists provide medication information, OTC recommendations, and clinical guidance. For prescriptions, you need a prescriber (doctor, NP, PA).
How do I follow up on my consultation?
Each consultation includes one free follow-up question within 7 days. You can access it from the link in your email confirmation.
For Providers & Pharmacists
What services does Pharmacy360 offer providers?
Drug information queries, interaction checks, dosing guidance, formulary lookups, and clinical consultation — all powered by AI and reviewed by licensed pharmacists.
How do I refer a patient?
Share a link to pharmacy360services.com/symptoms for free OTC guidance, or pharmacy360services.com/consult/new for a paid pharmacist consultation.
Is there an API for integration?
API access is coming soon. Contact us at [email protected] to discuss integration options for your practice or health system.
Platform & Trust
Who are the pharmacists?
All Pharmacy360 pharmacists hold a Doctor of Pharmacy (PharmD) degree and are licensed in their practicing jurisdictions. Every response is signed with the pharmacist's credentials.
How does AI factor in?
AI assists pharmacists by drafting responses, checking interactions, and pulling evidence. A licensed pharmacist always reviews and signs off before any response reaches you.
What evidence sources do you use?
FDA drug labels, peer-reviewed clinical guidelines (ACOG, AHA), pharmacology references, and drug interaction databases. Sources are cited in every recommendation.
How does Pharmacy360 make money?
Through consultation fees paid directly by patients ($29-$299 depending on speed and type). We never receive payment from drug manufacturers. See our full disclosure at /how-we-earn.
Still have questions? Contact us and we will get back to you within one business day.