Terms & Refund Policy
These terms cover the optional, paid OTC Consult in the Pharmacy360 symptom checker — a personalized over-the-counter (OTC) recommendation that a licensed pharmacist reviews and signs off before you see it. Our symptom triage, red-flag emergency screening, generic guidance, and drug monographs are always free.
What you're buying
You choose what to pay for the review, from $0 up; the suggested amount is $5. Whatever you choose covers a licensed pharmacist's review of the personalized, ranked over-the-counter recommendation for a single symptom-checker result — the list of options tailored to the symptoms, medicines, pregnancy status, and age you entered. It is a one-time payment, not a subscription, and there is nothing to cancel or renew.
Choosing $0 gets the same review. Free reviews are limited each day so a pharmacist can actually deliver them; when the day's free reviews are taken you can wait for the next day or choose an amount. An optional add-on lets you cover the review fee for someone who chose $0.
A pharmacist reviews your intake alongside the draft recommendation and may edit it, or decline to release it, before it reaches you. You see the recommendation only after a pharmacist has signed off.
Refunds
Not satisfied? Contact us within 7 days of your purchase and we'll refund whatever you paid — no questions asked. Reach us through our contact form and include the date of purchase.
If the reviewing pharmacist decides not to release a recommendation for you, whatever you paid — including any add-on — is refunded automatically — you don't need to ask.
Informational only — not medical advice
Pharmacy360's recommendations are informational decision-support, including guidance a caregiver can request on a child's behalf. They are not a diagnosis, a prescription, or a substitute for advice from a licensed pharmacist or physician who can examine you.
Your recommendation is drafted from pharmacist-approved clinical content and the information you provide, then reviewed and approved by a licensed pharmacist before it is shown to you. That review is based only on what you entered — it is not a physical examination. If your symptoms are severe, worsening, or you're unsure, talk to a pharmacist or seek care. For a live conversation, you can get a pharmacist's consultation instead.
Access
The unlock is tied to your individual result link, not to an account. Anyone with that link can view the unlocked recommendation, so treat it as you would any private health information.
Affiliate links
Some recommendation cards include affiliate "Buy at" links; we may earn a small commission with no markup to you. See how we earn money for the full disclosure.